Shipping policy

Shipping Policy

Thank you for shopping with Faddyskincare. Please read our shipping policy carefully so you know what to expect when you place an order.

Order Processing & Dispatch

Orders are processed within 1 business days of payment confirmation (Monday–Friday, excluding public holidays). You will receive a confirmation email once your order has been dispatched.

Carriers

We ship via trusted carriers including USPS, UPS, and FedEx. The carrier used for your order depends on your location and the shipping option selected at checkout.

Estimated Delivery Times

  • United States (Domestic): 3–7 business days after dispatch
  • Canada & Mexico: 7–14 business days after dispatch
  • Europe & United Kingdom: 10–18 business days after dispatch
  • Rest of World: 14–21 business days after dispatch

Delivery estimates are not guaranteed and may be affected by carrier delays, customs processing, or local holidays.

Order Tracking

Once your order ships, you will receive a tracking number by email. You can use this number to track your package directly on the carrier's website. Please allow up to 24–48 hours for tracking information to update after you receive your dispatch confirmation.

Address Changes

If you need to update your shipping address, please contact us within 24 hours of placing your order at support@faddyskincare.shop. Once an order has been dispatched, we are unable to redirect or intercept the shipment.

International Orders — Duties & Customs

International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the customer and are not included in your order total or shipping fee. We recommend checking with your local customs office for estimated charges before placing your order.

Exceptions & Lost Packages

If your package is marked as delivered but has not arrived, please first check with neighbours and your local post office, as carriers occasionally mark items delivered prematurely. If your order is confirmed lost or significantly delayed beyond the estimated window, contact us at support@faddyskincare.shop and we will work with the carrier to resolve the issue as quickly as possible.

We are not responsible for delays caused by incorrect addresses provided at checkout, customs processing, or circumstances outside our control (e.g., extreme weather, carrier disruptions).

Contact Us

For any shipping-related questions, reach us at support@faddyskincare.shop. We aim to respond within 1–2 business days.